Returns

PLEASE INSPECT YOUR PRODUCT UPON DELIVERY. IF THE PRODUCT IS DAMAGED OR IS NOT THE CORRECT PRODUCT, PLEASE REFUSE THE DELIVERY.

IF YOUR ITEM WAS DELIVERED WITHOUT A SIGNATURE AND IS DAMAGED OR INCORRECT, PLEASE CALL HAPPY LIVING CUSTOMER SERVICE.

RETURN POLICY

ONCE THE DELIVERY HAS BEEN MADE THE FOLLOWING CONDITIONS APPLY:

YOU ARE RESPONSIBLE FOR THE COST OF THE RETURN SHIPPING AND THE PRODUCT MUST BE IN THE ORIGINAL PACKAGING.
THE ITEM MUST BE NEW AND UNUSED.
INDICATIONS OF USE INCLUDE, BUT ARE NOT LIMITED TO: CRACKS, SCRATCHES, DIRTY TIRES, PET HAIR OR OTHER HOUSEHOLD DIRT, WEAR TO SEATS AND ARMRESTS, DAMAGE TO CHARGING PORTS, SCRATCHES TO TO THE FRAME OR SCRATCHES TO THE REMOTES.

ALL ACCESSORIES AND CHARGERS INCLUDED IN THE PRODUCTS BOX MUST BE RETURNED. EX CHARGERS, BASKETS, ADDITIONAL COLORED SHROUDS ACCESSORIES NOT INCLUDED IN BOX, THOSE PURCHASED SEPARATELY, DO NOT HAVE TO BE RETURNED AS PART OF A POWER CHAIR RETURN.

OUTGOING FREIGHT DELIVERY SERVICE FEES, INSIDE DELIVERY, WHITE GLOVE DELIVERY AND TECH SETUP COSTS ARE NOT REFUNDABLE.

GENERAL RETURN WINDOWS

PLEASE REFERENCE THE SPECIFIC DETAILS REGARDING AN INDIVIDUAL PRODUCTS RETURN POLICY. MOST ITEMS MAY REQUEST A RETURN WITHIN 10 DAYS.

PRODUCT MUST BE IN ORIGINAL PACKAGING. CERTAIN PRODUCTS THAT ARE CUSTOM MADE BY THE MANUFACTURER AND ARE NON RETURNABLE. THESE INCLUDE:

ULTRALIGHT WHEELCHAIRS
SPORT WHEELCHAIRS
HARDCYCLES
CUSTOM BUILT LIFT CHAIRS, INCLUDING THOSE WITH UPGRADED FABRICS, HEAT AND MASSAGE, POWER PILLOW, FOOTREST EXTENSIONS OR LEFT HAND CONTROL OPTIONS ARE NON RETURNABLE.

CUSTOM BUILT WHEELCHAIRS ARE MADE BY THE MANUFACTURER TO FIT YOUR SPECIFIC NEEDS AND BODY MEASUREMENTS AND ARE THEREFORE NON RETURNABLE.

SOME SCOOTERS AND POWER CHAIRS WITH CUSTOM ADD ONS. VEHICLE LIFTS STAIRLIFTS PATIENT LIFTS PACESAVER BRAND SCOOTERS, OPEN BOX ITEMS.

FOR HYGIENIC REASONS THE FOLLOWING PRODUCTS ARE NON RETURNABLE:

BATH SAFETY EQUIPMENT EXCEPT COMMODES AND SHOWER CHAIRS
SEATING PRODUCTS
CUSHIONS AND BACKS
ALL SLINGS AND MATTRESSES

RETURNED PRODUCTS ARE SUBJECT TO A 20-25% RESTOCKING FEE FOR RETURNS. THESE INCLUDE:

LIFT CHIARS
POWER WHEELCHAIRS
ALL SCOOTERS
ALL MANUAL WHEELCHAIRS, EXCEPT CUSTOM WHEELCHAIRS WHICH ARE NON RETURNABLE
BEDS
REHAB SHOWER COMMODE CHAIRS
PARTS

REQUEST AN "RA" (RETURN AUTHORIZATION) FROM HAPPY LIVING MEDICAL SALES WIGHIN THE PRODUCTS RETURN WINDOW

THE EASIEST WAY TO REQUEST AN RA NUMBER IS BY COMPLETING OUR ONLINE RETURN AUTHORIZATION REQUEST FORM. YOU MAY ALSO CALL US AT 816-505-1303 OR EMAIL US AT ????? TO REQUEST AN RA NUMBER.

PLEASE INCLUDE YOUR ORDER NUMBER, NAME, AND THE ITEM NUMBER YOU ARE RETURNING.

ONCE THE RA NUMBER HAS BEEN ISSUED FROM HAPPY LIVING MEDICAL, SHIP THE ITEM BACK TO THE ADDRESS NOTED ON THE RA WITHIN 14 DAYS.

ONCE THE PRODUCT IS RECEIVED, IT WILL BE INSPECTED FOR DAMAGE AND SIGNS OF USE. IF ITEM SHOWS ANDY SIGNS OF USE, HAPPY LIVING MEDICAL IS UNFORTUNATELY NOT ABLE TO ISSUE A REFUND.

IN THE EVENT YOUYR ITEM IS NOT RETURNABLE, WE WILL CONTACT YOU AND YOU CAN DECIDE IF YOU WOULD LIKE IT SHIPPED BACK. YOU WILL BE RESPONSIBLE FOR SHIPPING FEES TO BET THE ITEM BACK TO YOU.

ONCE APPROVED, YOUR REFUND, MINUS ANY RESTOCKING FEES, WILL BE REFUNDED TO YOUR ORIGINAL FORM OF PAYMENT.

PLEASE NOTE ALL RETURNED PRODUCTS REQUIRE A RETURN AUTHORIZATION NUMBER.

RETURNS RECEIVED WITHOUT THIS NUMBER WILL NOT BE CREDITED. PRODUCTS RETURNED WITHOUT AN RA NUMBR WILL NOT BE CREDITED.

TO RECEIVE FULL CREDIT, ITEMS MUST BE SHIPPED WITHIN 14 DAYS FROM THE DAY THE RA NUMBER AND SHIPPING INFORMATION WERE PROVIDED BY HAPPY LIVING MEDICAL SALES.

PLEASE CAREFULLY FOLLOW ALL RETUN SHIPPING INSTRUCTIONS THAT ARE INCLUDED WITH YOU RETURN AUTHORIZATION . IF ANY ITEM IS RETURNED TO THE WRONG ADDRESS HAPPY LIVING MEDICAL SALES RESERVED THE RIGHT TO CHARGE FOR ANY ADDITIONAL SHIPPING FEES ASSOCIATED WITH SHIPPING THE ITEM TO THE CORRECT LOCATION.

IN ADDITION, IF A SCHEDULED PICKUP WITH A DELIVERY CARRIER IS MISSED, HAPPY LIVING MEDICAL SALES MAY CHARGE of $10 FEE PER MISSED SCHEDULED PICKUP.

CANCELLED ORDERS

ORDERS CANCELLED AFTER THE ITEM HAS SHIPPED ARE SUBJECT OT ALL STANDARD RETURN POLICIES. YOU MUST ACCEPT DELIVERY, PBTAIN AND RA NUMBER AND SHIP THE ITEM BACK TO THE CORRECT ADDREW. IF DELIVERED OF AN ITEM IS REFUSED, RETURN SHIPPING COSTS ARE DEDUCTED FROM THE ISSUED CREDIT AND A 25% RESTOCKING FEE (MAXIMUM $25 ) WILL APPLY. SECOND DAY AND NEXT DAY SHIPPING COSTS WILL NOT BE CREDITED IF DELIVERY IS REFUSED.

CREDITS ONCE YOUR RETURN IS RECEIVED

HAPPY LIVING MEDICAL SALES WILL ISSUE A CREDIT TO THE PAYMENT TYPE USED FOR THE ORIGINAL PURCHASE. PLEASE ALLOW UP TO 4 WEEKS FOR YOUR CREDIT TO BE ISSUED.

IF YOUY PAID BY CHECK OR MONEY ORDER, HAPPY LIVING MEDICAL SALES WILL ISSUE A CHECK WITHIN 30 DAYS.

DAMAGED PRODUCTS

IF YOU ITEM IS DEFECTIVE OR WAS DAMAGED IN SHIPPING, PLEASE CALL US AT 816-505-1303. OR EMAIL US AT ***@*****.COM AND WE WILL ARRANGE FOR THE ITEM TO BE REPAIRED OR REPLACE PROMPTLY.